🎯 Goal:
Redesign the £750 million European Health Insurance Service to reduce costs and improve citizen access abroad.

🛠️ Actions:

• Led a UK-wide Discovery with seven government agencies.

• Developed a Blueprint and Roadmap for change in consultation with EU health departments.

🚀 SMART Impact:

• Identified £47M in annual savings

• Mapped a 30% reduction in healthcare claim processing time.

🎯 Goal:

Strengthen NDIA operations through delivering advice for scalable workforce planning.

🛠️ Actions:

• Developed a national workforce capability framework

🚀 SMART Impact:

• Supported readiness for the NDIA’s forecasted market needs to 2023.

🎯 Goal:

Deliver the largest and most inclusive City of Melbourne election on record, improving voter turnout while ensuring compliance with legislative and security standards.

🛠️ Actions:

• Led cross-functional program governance involving nine City of Melbourne branches.

• Embedded discovery, design and delivery practices to mitigate risk across operational, technical and governance streams.

🚀 SMART Impact:

• Delivered a voter roll certified in time by the CEO, fully compliant with legislative and OVIC standards.

Toowoomba Hospital Redevelopment Project [Detailed Business Case]

🎯 Goal:

Develop a Queensland Health-approved $1.8 billion Detailed Business Case for regional hospital investment.

🛠️ Actions:

• Established governance and risk management frameworks.

• Managed over 15 third-party consultants to ensure aligned delivery.

🚀 SMART Impact:

• Enabled $1.8 billion in funding approval.

• Improved stakeholder engagement by 40% as measured through formal program reviews.

🎯 Project Goal:

Develop a sustainable 5-year organisational strategy to support public health, education, and community development programs.

🛠️ Actions:

• Mapped field operations and engaged field teams.

• Developed donor engagement strategies and SME partnership frameworks.

🚀 SMART Impact:

• Projected 30% increase in program sustainability over five years.

• Positioned EBPP for 20% year-on-year growth in donor contributions.