🎯 Goal:

Map, analyse, and recommend improvements for electoral service delivery operations for SE2022, identifying opportunities to modernise and mitigate systemic risks.

🛠️ Actions:

• Mapped end-to-end electoral service operations for the first time in VEC history, covering enrolment, candidate registration, voting, counting, and results.

• Conducted focused interviews, frontline observations, and system reviews across the election lifecycle.

🚀 SMART Impact:

• Proposed systemic process improvements forecasted to reduce operational waste by 20% in future election cycles.

• Delivered insights supporting enhanced workforce capacity, improved governance structures, and service resilience ahead of future elections.

🎯 Goal:

Deliver the largest and most inclusive City of Melbourne election on record, improving voter turnout while ensuring compliance with legislative and security standards.

🛠️ Actions:

• Led cross-functional program governance involving nine City of Melbourne branches.

• Embedded discovery, design and delivery practices to mitigate risk across operational, technical and governance streams.

🚀 SMART Impact:

• Delivered a voter roll certified in time by the CEO, fully compliant with legislative and OVIC standards.