BlueCare Organisational Health Initiatives 2021
Client: BlueCare / UnitingCare Australia
Role: Workstream Lead
Sector: Healthcare, Aged Care
The Challenge
BlueCare, one of Queensland’s largest aged care providers, was experiencing high turnover rates among personal care staff—especially in residential facilities and community care.
With aged care reforms underway and the pressure to improve service quality growing, BlueCare needed to understand and address the frontline staff experience—particularly during those critical early weeks of employment.
Approach
Working as a contractor, Hannah was engaged to support a series of organisational health initiatives focused on workforce retention and wellbeing. A key component of this work was a research and engagement process titled “The Best First Week.”
This initiative mapped the real experiences of personal carers in both residential aged care and in-home community services. The approach included:
Empathy mapping and interviews with new and experienced staff
Identification of moments of confusion, burnout risk, and support gaps
Capturing positive onboarding practices and peer-led learning moments
Development of insights and recommendations to inform future onboarding models
Insights were synthesised into a practical experience map and shared with BlueCare’s operational leaders to inform future workforce support strategies.
Results and Impact
Mapped the lived experience of over 40 care workers across multiple service types
Identified more than 15 targeted improvements across onboarding, supervision, and rostering practices
Delivered a staff-centred Experience Map to inform onboarding redesign
Provided actionable insights to support long-term retention and job satisfaction
Why It Matters
In aged care, supporting the workforce is fundamental to delivering quality care. This initiative gave leaders insight into what carers really experience—and what they need to feel safe, supported, and capable from day one. It’s a clear example of how human-centred research and reflective Discovery can drive better outcomes for both staff and clients.
Note on Role Attribution
All activities described here reflect Hannah contracted work with BlueCare Queensland.
We do not speak on behalf of BlueCare, nor do we disclose internal or non-public records, system data, or official decisions. This summary is prepared solely for public domain use, sharing learning insights from the project’s high-level outcomes.
About AlgoRhythm Consulting
Hannah Europe-Finner
Led by Hannah Europe-Finner, AlgoRhythm Consulting helps organisations navigate complexity, embed meaningful change, and improve community outcomes. With deep expertise across government, healthcare, and civic services, we partner with purpose-driven teams to deliver real impact.
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