🎯 Goal:
Redesign the £750 million European Health Insurance Service to reduce costs and improve citizen access abroad.

🛠️ Actions:

• Led a UK-wide Discovery with seven government agencies.

• Developed a Blueprint and Roadmap for change in consultation with EU health departments.

🚀 SMART Impact:

• Identified £47M in annual savings

• Mapped a 30% reduction in healthcare claim processing time.

🎯 Goal:

Strengthen NDIA operations through delivering advice for scalable workforce planning.

🛠️ Actions:

• Developed a national workforce capability framework

🚀 SMART Impact:

• Supported readiness for the NDIA’s forecasted market needs to 2023.